Privacy Policy
1. Data Controller
PET MASTER CLINICA VETERINARIA LTDA, registered under CNPJ 03.934.541/0001-85, located at R. Alexandre Herculano, 91, Casa 91, Pituba, Salvador — BA, CEP 41.810-395, is the data controller responsible for the personal information collected through this website, in accordance with Brazilian Federal Law No. 13,709/2018 (LGPD — General Data Protection Law).
2. Information We Collect
We collect only the information strictly necessary to provide our pet supply retail and veterinary services, including:
- Full name
- Phone number
- Email address
- Pet-related information (species, breed, age) when relevant to service delivery
All data is provided voluntarily by the user through our available contact channels.
3. How We Use Your Information
Personal data is used exclusively for the following purposes:
- Responding to inquiries and service requests
- Scheduling veterinary appointments and grooming services
- Sending appointment confirmations and reminders
- Fulfilling legal and regulatory obligations
4. Legal Basis
Data processing is conducted under the following legal bases as defined by the LGPD: consent of the data subject (Art. 7, I), performance of a contract (Art. 7, V), and compliance with legal obligations (Art. 7, II).
5. Data Sharing
We do not sell, lease, or transfer personal data to third parties. Information may only be shared when required by law or by order of a competent judicial authority.
6. Data Retention
Personal data is retained only for the period necessary to fulfill the purposes for which it was collected, or as required by applicable legislation. Upon expiration of the retention period, data is securely deleted.
7. Security Measures
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, accidental loss, alteration, or disclosure. Access to personal information is restricted to authorized personnel who require it for legitimate business purposes.
8. Data Subject Rights
In accordance with the LGPD, you have the right to:
- Confirm the existence of data processing
- Access your personal data
- Request correction of incomplete or inaccurate data
- Request anonymization, blocking, or deletion of unnecessary data
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at [email protected] or call (71) 3354-0484.
9. Cookies
This website may use essential cookies to ensure basic functionality. No tracking or advertising cookies are used. By continuing to browse, you consent to the use of essential cookies.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with the revised effective date.
11. Contact
For questions or concerns regarding this Privacy Policy or our data processing practices:
PET MASTER CLINICA VETERINARIA LTDA
CNPJ: 03.934.541/0001-85
R. Alexandre Herculano, 91, Casa 91 — Pituba, Salvador — BA, CEP 41.810-395
Phone: (71) 3354-0484 / (71) 3353-4545
Email: [email protected]